Refund Policy

Returns

All Sales Are Final. No Refunds. No Returns.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

All Sales Are Final. No Refunds. No Returns.

Additional non-returnable items:
Face Masks
Gift cards
Downloadable software products
Some health and personal care items


We require a receipt or proof of purchase.

All Sales Are Final. No Refunds. No Returns.

Please do not send your purchase back to the manufacturer.

All Sales Are Final. No Refunds. No Returns.

If Applicable
We only replace items if they are defective or damaged upon delivery. If you need to contact us about an item, send us an email at info@customthreadzllc.com with order info, explanation of situation, picture(s) of defective or damaged products, and receipt or proof of purchase. No Refunds.