Refund Policy – Custom Threadz, LLC

Refund Policy


All sales are final

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

We require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If Applicable
We only replace items if they are defective or damaged upon delivery. If you need to contact us about an item, send us an email at with order info, explanation of situation, picture(s) of defective or damaged products. and receipt or proof of purchase. No refunds.